Delete Your Account

This page explains how to delete your Elmory account, operated by ASL Digital Solutions, and the data associated with it. You can delete your account yourself from inside the app, or ask us to do it for you by email.

Delete your account from the app

If you still have Elmory installed and can sign in:

1. Open Elmory and sign in to your account.
2. Go to Settings.
3. Tap Delete my account.
4. Confirm when prompted.

This permanently removes both your stored records and your sign-in account.

Request deletion by email

If you no longer have the app installed, or you would prefer we handle it, write to support@elmory.app from the email address registered to your account, with the subject line "Delete my account". We verify the request comes from the account holder and complete the deletion within 30 days.

What is deleted

When your account is deleted, the following are permanently removed from our active systems within 30 days:

• Your account and sign-in credentials (email or phone number).
• Your personal profile.
• Your circle membership and the invitations you created.

What happens to a care circle's contents — medicines, appointments, records and prescription photographs — depends on who else is in it:

• If you are the only member of a circle, that circle and everything in it is deleted along with your account.
• If others share the circle, the circle and its records stay with them and pass to the family member who has been in it longest (or to a caregiver if no family remains). Your own account is still removed.

Encrypted backups are purged on a rolling 90-day cycle. Deletion cannot be undone, and Elmory keeps no copy.

What is kept, and for how long

We may retain a limited amount of data after deletion where the law requires it or to protect against fraud:

• Purchase and tax records relating to any Elmory Premium subscription, retained for the period required by applicable tax and accounting law. Subscriptions are managed by Google Play; to stop billing, cancel the subscription in the Play Store as well.
• A minimal record of the deletion transaction, kept where required for legal or fraud-prevention purposes.

None of the retained data includes your medication information, Vault contents or Circle records.

Deleting some data without deleting your account

You do not have to delete your whole account to remove individual records. Inside the app you can delete a single medicine, a Vault item or a care-recipient profile at any time, and it is removed for you and your Circle.

Questions

For anything related to account or data deletion, contact us at support@elmory.app. For the full picture of how we handle your data, see our Privacy Policy.